Privacy Policy

Data protection declaration
Data protection at a glance
General information
The following gives a simple overview of what happens to your personal data when you visit our website. Personal data is all data with which you can be personally identified.
Detailed information on data protection can be found in the privacy policy below.

Data collection on our website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. Its contact details can be found in the imprint.

1. How do we collect your data?

Your data is collected on the one hand by providing it to us. This may, for example, be data that you enter in a contact form. Other data is automatically collected by our IT systems when you visit the website. These are mainly technical data (e. g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website.

2. What do we use your data for?

Part of the data is collected to ensure an error-free provision of the website. Other data may be used to analyze your user behavior.

3. What rights do you have regarding your data?

You have the right to receive free information about the origin, recipient and purpose of your stored personal data at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions about data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

4. Analysis tools and third-party tools

When you visit our website, your surfing behavior can be statistically evaluated. This is mainly done with cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You may object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You may object to this analysis. We will inform you about the possibilities of objection in this privacy policy.

General information and mandatory information

5. Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data are data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We would like to point out that data transmission over the Internet (e. g. communication by e-mail) may have security gaps. Complete protection of data against access by third parties is not possible.

6. Information on the responsible body

The body responsible for data processing on this website is:
Hotel & Appartements “Erlenheim”
Schieflinger Str. 26
9220 Velden
Telephone: +43 (4274) 2426
E-mail: office@erlenheim.at
The controller is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e. g. names, e-mail addresses, etc.).

7. Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. An informal e-mail message to us is sufficient. The legality of the data processing carried out up to the revocation remains unaffected by the revocation.

8. Right of appeal to the competent supervisory authority

In the event of data protection violations, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection matters is the state data protection officer of the federal state in which the company is headquartered.

9. Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract delivered to you or a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place to the extent technically feasible.

10. SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

11. Encrypted payment transactions on this website

If, after the conclusion of a fee-based contract, there is an obligation to provide us with your payment data (e. g. account number with direct debit authorization), these data are required for payment processing.

Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) take place exclusively via an encrypted SSL or TLS connection.

In the case of encrypted communication, your payment data, which you transmit to us, cannot be read by third parties.

12. Information, blocking, deletion

Within the scope of the applicable legal provisions, you have the right at any time to free information about your stored personal data, their origin and recipients and the purpose of data processing and, if applicable. a right to rectification, blocking or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data.

Objection to advertising mails

The use of contact data published within the scope of the imprint obligation for the transmission of unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.

13. Data collection on our website

Cookies

Cookies do not cause any damage to your computer and do not contain viruses. Cookies are used to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called "session cookies", which are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, accept cookies for certain cases or generally exclude them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Cookies, which are necessary for the execution of the electronic communication process or for the provision of certain functions desired by you (e.g. shopping cart function), are based on Art. 6 paragraph 1 letter f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If other cookies (such as cookies used to analyses your browsing behavior) are stored, they will be treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type and version
  • operating system used
  • referrer URL
  • hostname of the accessing computer
  • time of the server request
  • IP address

This data is not combined with other data sources.

The basis for data processing is Article 6 para 1 lit. f GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form including the contact details you provided there will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.

The processing of the data entered in the contact form is therefore exclusively based on your consent (Article 6 paragraph 1 letter a GDPR). You can revoke this consent at any time by sending us an informal e-mail. The legality of the data processing operations carried out before the revocation remains unaffected by the revocation.

The data entered by you in the contact form remain with us until you request deletion, revoke your consent to storage or the purpose for data storage ceases to apply (for example, after completion of processing your request). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Newsletter

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data is not collected or only collected on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.

You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

If we collect your e-mail address in connection with the sale of a service (room booking) we may include you in our newsletter mailing list, unless you decline this. Of course, you can object at any time and unsubscribe from the newsletter without any problems and without costs. Please send an email to the e-mail address given in the imprint, or. use the unsubscribe link at the end of each newsletter (exception in Paragraph 107 of the Telecommunications Act TKG "Sending electronic mail without prior consent)

Information pursuant to Article 13 GDPR

Your personal data, in particular:

  • Your master data (name, first name, address, e-mail address, telephone and fax number, date of birth, customer number) and language
  • the data in travel documents (passport number, passport data, date of birth, issuing authority, duration, nationality) and identity documents (identity card, driving license, etc., including issuing authority and duration)
  • the data on payment method and in connection with payments, in particular with debit cards and credit cards
  • the length of stay requested and the contact persons related to the stay, conditions, special services, health data, personal preferences you disclose to us, and
  • Special categories of data such as health data and data on special needs that are relevant to the fulfilment of our service (allergies, food intolerances, physical or mental impairments, etc.)

Some data is required for our services. This also includes bookings of excursions, tourist guides, mountain guides, ski instructors, riding lessons, gastronomy, rental vehicles, transfers, events, tours and various ticket bookings.

The duration of the storage is determined by the duration of our business relationship, the consents given by you, in addition to the statutory storage obligations and legal obligations applicable to us.

Analysis tools and advertising

Use of external tracking services.This website uses the following external tracking services:

  • Google Adwords Conversion
  • Google Analytics Universal Tracking
  • Google Adwords Remarketing

Google Analytics

This website uses functions of the web analysis service Google Analytics. , 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Article 6 paragraph 1 letter f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization function on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before transmission to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. In addition, you can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by clicking on the browser available under the following link Download and install plugin: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

More information on the handling of user data at Google Analytics can be found in the privacy policy of Google: https://support.google.com/analytics/answer/6004245?hl=de.

Contract data processing

We have concluded a contract with Google for order data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics in Google Analytics

This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section "Objection to data collection".

Google Analytics Remarketing

Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-related, personalized advertising messages that have been adapted to you on one device (e.g., mobile phone) depending on your previous usage and surfing behavior can also be displayed on another of your devices (e.g., tablet or PC).

If you have given your consent, Google will link your web and app browser history to your Google account for this purpose. In this way, the same personalized advertising messages can be displayed on any device on which you log in with your Google account.

To support this function, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data in order to define and create target groups for cross-device advertising.

You can permanently object to cross-device remarketing/targeting by deactivating personalized advertising in your Google account by following this link: https://www.google.com/settings/ads/onweb/.

The summary of the data collected in your Google account is based exclusively on your consent, which you can submit to Google or revoke (Article 6 paragraph 1 letter a GDPR). For data collection processes that are not merged in your Google account (for example, because you do not have a Google account or have objected to the merger), the collection of data is based on Art. 6 paragraph 1 letter f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymous analysis of website visitors for advertising purposes.

Further information and the privacy policy can be found in the privacy policy of Google at: https://www.google.com/policies/technologies/ads/.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. , 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser stores on the user’s computer. These cookies expire after 30 days and are not used to identify users personally. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user has clicked on the ad and has been redirected to this page.

Each Google AdWords customer receives a different cookie and cookies cannot be tracked through AdWords customers' websites. The information obtained using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie via your Internet browser under User Settings. You will then not be included in the conversion tracking statistics. The storage of "conversion cookies" is based on Article 6 paragraph 1 letter f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

More information about Google AdWords and Google Conversion Tracking can be found in Google's privacy policy: https://www.google.de/policies/privacy/.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, accept cookies for certain cases or generally exclude them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.